Shipping Policy

Last Updated: [Insert Date]

At Andanza, we are committed to delivering your orders efficiently and securely. We have partnered with Shiprocket, a trusted logistics provider, to ensure smooth shipping and timely deliveries across India.

1. Order Processing Time

Orders are processed within 24-48 hours after successful payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may extend during sales, festive seasons, or unforeseen circumstances.

2. Shipping Duration & Delivery

We offer standard and express shipping options through Shiprocket’s extensive courier network. Estimated delivery times are as follows:

Shipping MethodEstimated Delivery TimeAvailability

Standard Shipping5-7 business daysAvailable for all locations

Express Shipping2-4 business daysAvailable in select cities*

Cash on Delivery (COD)5-7 business daysAvailable for eligible pincodes*

🚀 Tracking Information: Once your order is shipped, you will receive a tracking link via email/SMS to monitor your shipment in real time.

📍 Pincode Serviceability: Certain remote areas may experience extended delivery times. You can check your pincode eligibility at checkout.

3. Shipping Charges

Free shipping is available on orders above ₹[X].
A nominal shipping fee of ₹[X] may apply for orders below the free shipping threshold.
Express shipping charges vary based on location and will be displayed at checkout.
COD orders may be subject to additional handling fees.

4. Order Tracking & Notifications

Once your order is dispatched, you will receive a tracking link via email/SMS to monitor its status.
You can also track your shipment via the Shiprocket tracking portal or your Andanza account.
For any delivery concerns, contact our support team at [your email].

5. Order Delays & Exceptions

While we strive for timely deliveries, delays may occur due to:

High demand during festive seasons or sales.
Weather conditions, strikes, or logistical disruptions.
Incorrect or incomplete shipping addresses provided by the customer.
Unavailability of recipient at the delivery address.

If your order is delayed beyond the estimated time, please contact us, and we will work with Shiprocket to resolve the issue promptly.

6. Damaged, Lost, or Missing Shipments

If your package arrives damaged, tampered, or incomplete, please contact us within 48 hours with photos of the package.
If your order is marked as delivered but not received, check with your local courier service or contact our support team immediately.
Lost shipments will be investigated, and eligible cases may qualify for a replacement or refund.

7. International Shipping

Currently, Andanza ships only within India. International shipping is not available at the moment but may be introduced in the future.

8. Returns & Refunds

For details on returns, exchanges, and refunds, please refer to our [Return & Refund Policy].

9. Customer Support

For any shipping-related queries, contact us at:

📩 Email: connect@myandanza.com
📞 Customer Support: +91 9542162616

Our team is happy to assist you with any concerns regarding your order.