Andanza Return & Refund Policy

At Andanza, we take immense pride in the quality and craftsmanship of our products. We strive to ensure that every piece you receive meets our high standards. However, if you are not completely satisfied with your purchase, we are here to assist you with a seamless return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and unwashed, with all original tags and packaging intact.

• Returns must be initiated within 03 days from the date of delivery.

• The item must not be from our Final Sale, Clearance, or Custom Embroidered Designs categories, as these are non-returnable.

• Items purchased through third-party retailers are not eligible for returns through our website.

To maintain hygiene and quality assurance, we reserve the right to reject returns that do not meet these conditions.

2. Initiating a Return

To request a return, please follow these steps:

1. Submit a Return Request: Email us at [connect@myandanza.com] with your order number, product details, and reason for return.

2. Approval & Shipping Instructions: Once approved, we will provide the return shipping details.

3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable courier service to ensure safe return delivery.

Once we receive the returned item, our team will conduct a quality inspection before processing your refund or exchange.

3. Refund Policy

Once your return is approved:

• Refunds will be issued to your original payment method within 5-7 business days after the item passes inspection.

• Shipping charges are non-refundable, except in cases of defective or incorrect items.

• For Cash on Delivery (COD) orders, refunds will be processed via store credit or bank transfer.

If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

We offer exchanges for size-related concerns under the following conditions:

• The original item must be returned before the new item is shipped.

• Exchanges are subject to product availability.

• If the requested size is unavailable, you may opt for a store credit or refund.

To initiate an exchange, please contact our support team at connect@myandanza.com.

5. Damaged or Incorrect Items

We take utmost care in packaging and delivering your order. However, if you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting images.

• We will arrange a replacement at no additional cost.

• If the product is out of stock, you may opt for a refund or store credit.

6. Return Shipping & Responsibility

• Customers are responsible for return shipping fees unless the return is due to an error on our part.

• We recommend using a reliable courier service with tracking to prevent lost shipments.

• Andanza is not responsible for lost or undelivered return packages.

7. Cancellations & Modifications

• Orders can be canceled or modified only within 12 hours of purchase. After this period, cancellations may not be possible.

• Prepaid orders will be refunded to the original payment method within 5-7 business days.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank statement.

2. Contact your payment provider, as processing times may vary.

3. If the issue persists, reach out to us at connect@myandanza.com, and we will assist you.

At Andanza, we value customer satisfaction and are committed to providing a premium shopping experience. If you have any concerns, our support team is always available to assist you.

For further assistance, please contact us at:
📩 Email: connect@myandanza.com
📞 Customer Support: +91 9542162616